Sales & Support Specialist

Position Summary 

Reporting to the Supervisor, Sales Administration, the Sales Support Specialist will provide general support to key personnel, nurture partner relationships, and assist with special projects within our Sales & Sales Administration Departments. This role is also responsible for Tradeshow and Event planning and will work closely with the Sales, Sales Ops, Training, Product Development, Warehouse & Production, and Marketing teams to help fulfill deliverables while meeting firm deadlines.

The ideal candidate will have experience assisting with daily administration tasks, collecting data, and coordinating projects, and will be comfortable working within a cross-functional environment. The ideal candidate will strive for growth in the sales and/or channel marketing realm.

Duties & Responsibilities

General Office

• Work with our Global Sales and Marketing teams to maintain Online Dealer Locator
• Maintain and communicate opportunity buys
• Track and maintain Marketing Development Funds (MDF)
• Manage and maintain loaner and evaluation inventory
• Log all activity/notes for evaluations provided by Regional Sales Managers
• Track and consolidate various Zoho surveys as necessary
• Process and track requests for product samples and images for National Accounts
• Coordinate travel for Regional Sales Managers
• Manage and optimize trip reports submitted by Regional Sales Managers
• May prepare ad hoc management reports and assist in special projects as necessary
• All other tasks as assigned by management

Customer Item Maintenance

• Provide ongoing product maintenance and inventory level for new and existing products on Portal, D-Tools, Best Buy Supplier Direct Fulfillment, etc.
• Coordinate and standardize major account and vendor (ie., Portal/D-Tools) support functions such as item setup, image requests, and catalog management
• Fulfillment of support requests for major accounts (ie., Best Buy, Conn’s, BrandsMart)

Tradeshow and Event Planning

• Assist, plan, organize, and manage a variety of administrative, support, and planning activities for meetings, conferences, trade shows, and/or seminars with respect to budgets, speakers, presentations, facilities, technology, equipment, reservations, badges, and other event-related issues
• Enter and track product orders for AQ and GE
• Develop and distribute internal communications regarding customer visits
• Assist with company tradeshow equipment and inventory
• Assist Senior Director of Sales to maintain and manage budgets within the department
• Assist with vendor contract negotiations
• Arrange and coordinate logistics for on-site and off-site meetings and private dinners

E-commerce Sales & Marketing Support

• Collaborate with Sales & Marketing to ensure customers have required assets for successful promotions and product launches
• Oversee daily sales functions and operations of Internet customers (promotions, pricing, product content, new product listings, etc.)
• Coordinate new product launches with product setup, product reviews, and customer feedback
• Oversee pricing, product availability and delivery times as marketed on our customers’ e-commerce sites

Skills & Knowledge

• Intermediate in Excel and other Microsoft Office 365 platform applications
• Sage, Zoho (CRM)
• Excellent written and verbal communication skills with the ability to present data in an organized manner
• Great attention to detail demonstrating accuracy and thoroughness
• Strong organizational skills with the ability to plan and manage multiple projects
• A demonstrated ability to work well in a team environment, to take initiative, to work independently of day-to-day supervision
• A passion for and ability to thrive in a fast-paced and constantly changing environment — because you love wearing multiple hats on daily basis!
• Quick on your feet and able to problem solve on the fly
• Natural curiosity — you're innovative and constantly looking for ways to improve upon inefficient and/or overlooked processes and procedures.

Education & Experience

• Minimum 5 years of experience with coordination or administrative work. Degree not required but a plus.

Hours and Location

• Reports to Irvine office
• Monday-Friday, 8am-5pm (includes 60-min. lunch)
• Occasional travel opportunities (5%) which may require weekend and/or late hours

Salary:  $60,000 – $75,000 per year